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Visitor

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1 Message

Tue, May 4, 2021 11:53 PM

Missing Partial Audio for Specific Episode

I am attempting to watch 9-1-1 Lone Star Season 2 Episode 11 and I am only receiving the background audio (story music) and no dialogue or in-world audio (cars, machines, etc...) I check the previous episode, and all audio works fine, I also watched episodes from 9-1-1 and The Rookie on the same day with no issues. Just for the sake of mentioning it, I am on a laptop using Chrome web browser but I've always used that.

Responses

Official Employee

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217 Messages

2 m ago

Hi there @user_3ca878! We would be happy to assist you. Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page! Search for Xfinity Support, if needed. Talk to you there! 

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