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D3bbi3R
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Friday, November 28th, 2025 11:08 PM

help with our xfinity subscription

How do I reach a supervisor to get help with our subscription? Spoke with an agent a couple of days ago that would not honor what we wanted- she had her own agenda. We just want what we had put in our basket at the time for the price given to us, without the X1. 

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XfinityQue

Official Employee

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258 Messages

7 hours ago

Hello there! Thanks for reaching out expressing your concern. It would be a pleasure for us to help you. We do apologize for the miscommunication - with proceeding, you are stating you all had a cart. Is this based on a change of service to your current plan? 

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D3bbi3R

New Poster

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5 Messages

2 hours ago

I would like to speak with an actual supervisor. That was another complete waste of my time - hours and hours. 

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XfinityQue

Official Employee

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258 Messages

We are a corporate digital department that supports residential and business customers. I have responded to you directly in our direct message regarding your concerns. I hear you, I see you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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