U

Visitor

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2 Messages

Sat, Jun 18, 2022 3:46 AM

Getting wrong channel on streaming service

I called customer service yesterday, but it appears nothing has been done.  When I try to watch channel 217 MeTV (WBIR-DT2) on my computer with the streaming service, I get content from channel 215 SprotsGrid (WATE-DT3) instead.  I am missing my favorite shows and this has been going on for days now!

Official Employee

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706 Messages

6 months ago

Hello @user_4b3e77 and thank you for taking the time to create this post for our Xfinity Community Forum!

 

From time to time, networks move channels. It is possible that this is what happened in your area. I will be happy to review your lineup and find MeTV for you. Another option is to use the search option on the Xfinity Stream app to search for MeTV. On X1, simply hold the microphone button on your Xfinity Voice Remote and say "MeTV" to be shown a guide with all channel options for MeTV.

 

To work with me here, please send a private message with your first and last name, as well as complete service address to "Xfinity Support". To do so, click on the chat icon located at the top right of this forums page.

 

  1. Click "Sign In" if necessary
  2. Click the "Direct Messaging" icon (upper right corner of this page)
  3. Click the "New message" (pencil and paper) icon
  4. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list
  5. Type your message in the text area near the bottom of the window
  6. Press Enter to send your message

 

 

 

Visitor

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2 Messages

@XfinityElizabethA​, no, the channel hadn't been "moved".  There was a glitch in the system.  All the search option would do is tell me where the channel was SUPPOSED to be (which I already knew).  This same problem has been reported quite a few times by others.  The problem is always reported to be fixed eventually, but without much of an explanation for when it happens again.  In this case, it was fixed a day or two after I wrote the post above.  I guess one of the techs finally responded to my called-in complaint.  Hopefully the problem won't occur again, at least on the channels I watch.

XfinityJorge

Official Employee

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536 Messages

@user_4b3e77 Thanks for getting back to us and for providing us with the update. Our techs try to get to these issues as quickly as possible, so we do not have you missing your favorite shows. If this does happen again, please do not hesitate to reach out to our team. 

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