Visitor
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2 Messages
Getting wrong channel on streaming service
I called customer service yesterday, but it appears nothing has been done. When I try to watch channel 217 MeTV (WBIR-DT2) on my computer with the streaming service, I get content from channel 215 SprotsGrid (WATE-DT3) instead. I am missing my favorite shows and this has been going on for days now!
XfinityElizabethA
Official Employee
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514 Messages
14日前
Hello @user_4b3e77 and thank you for taking the time to create this post for our Xfinity Community Forum!
From time to time, networks move channels. It is possible that this is what happened in your area. I will be happy to review your lineup and find MeTV for you. Another option is to use the search option on the Xfinity Stream app to search for MeTV. On X1, simply hold the microphone button on your Xfinity Voice Remote and say "MeTV" to be shown a guide with all channel options for MeTV.
To work with me here, please send a private message with your first and last name, as well as complete service address to "Xfinity Support". To do so, click on the chat icon located at the top right of this forums page.
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