Contributor
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204 Messages
Error TVAPP-00144
Apple TV 4K can’t view streaming channels in the 4000 and up. Theses are the tvgo channels.
Contributor
•
204 Messages
Apple TV 4K can’t view streaming channels in the 4000 and up. Theses are the tvgo channels.
Accepted Solution
Viper122
Contributor
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204 Messages
4 days ago
New Xfinity Stream app update has now fixed this issue. Thank You
(edited)
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XfinityArmand
Official Employee
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2.4K Messages
12 days ago
Thank you for taking the time to reach out to Xfinity Support @Viper122! We are so glad to hear from you and want to help in any way that we can to ensure you're having the best experience with your service. No worries! You have reached out to the best team to help get things ironed out for you. Please feel free to shoot us a private message with your details so that we can get started.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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Viper122
Contributor
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204 Messages
8 hours ago
Just to update this thread. As stated above issue was fixed with last update. Tier 2 support told me that it was because my Apple TV 4K was not a portable device. I argued that the tvgo channels were on every other device including my tv’s, iPhone, iPads etc. Couple days later, all the channels are now visible. Weird how that happens.
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