Audio drop

Still going on. Only on Xfinity stream app and apple devices especially apple tv4k. Any fix coming?

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XfinityMarshante

Official Employee

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716 Messages

2 days ago

Hello @Viper122, thank you for taking the time to leave a post. I completely understand how frustrating it can be when the audio drops,

especially right in the middle of your favorite movie. When that happens, does the sound stay off, or does it eventually come back on its own?

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Viper122

Contributor

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205 Messages

16 hours ago

https://forums.xfinity.com/conversations/x1/sound-cuts-out/6652698a1e56d61567f66d3c?page=1

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Viper122

Contributor

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205 Messages

4 hours ago

Just an update, ticket was opened for this issue. Also, the audio drop is showing on the recordings as well.

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