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user_stdwzw
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2 Messages

Tuesday, July 22nd, 2025 6:49 PM

Xfinity stream goes to a commercial break and never comes back

This just started happening today. In the past, I have had problems with the volume being muted or the picture being frozen upon return from a commercial, but this is the first time that it never returns at all. I know that the programming is working because I can see it on my Regular television. I’m running on the latest iPad with the latest iOS. Used to work fine just started today. 

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user_stdwzw

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2 Messages

4 months ago

I should add that the channel I watch is Fox News.

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user_efwfx3

Visitor

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1 Message

3 months ago

Same thing happening to me.  Fix this please!

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XfinityJamesC

Official Employee

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2.6K Messages

Greetings, @user_efwfx3! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with the Xfinity Stream app, but you have definitely come to the right place for assistance.

 

Can you tell me a little more about what's happening with your app? The original post mentioned it was going to commercial and not coming back. Is it going to a commercial break and just freezing on a blank screen, or is it playing an endless loop of commercials without ever returning to the show? Is this happening on DVR Recordings, OnDemand content, or both? Is it happening with every program on every channel, or is it isolated to a single network? Any details you can share will help narrow down where this might be coming from. Thank you in advance!

I am an Official Xfinity Employee.
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3 months ago

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user_xq8pfm

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1 Message

1 month ago

I am having a problem also on the xumo box, the program goes to commercial but doesn't show the picture when returning. It still has sound of the program all the time & commercial also. But the picture doesn't return, have to back out and reset the program through the xumo box again?

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XfinityJustinM

Official Employee

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401 Messages

Greetings @user_xq8pfm, that is quite the strange bug you have found there. What app(s) are you experiencing this with? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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29 days ago

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user_53fmwh

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1 Message

18 days ago

Same issue.  Xfinity Stream app has a bug.  Stops after inserted commercial.  Samsung smart tv.  Added a firestick and problem solved.  All channels affected within stream

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