Xfinity stream app

I have two fire TV's. With the Xfinity stream app I can not get NBC and ABC using TV go channels. If I hook up a fire stick to the TV"s they are available using the TV go channels. WHY?

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XfinityMatthew

Official Employee

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1.4K Messages

5 months ago

@user_mybmgu The TV GO channels are versions of those channels meant to be accessed outside of the home. Are the fire TVs connected to the home network. If so you will want to access the content through the normal versions of those networks in the steam app guide.

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user_mybmgu

Visitor

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2 Messages

No. NBC and ABC apps don't work when away from home wifi. There is no excuse for why these channels are available on the fire stick but not with the fire TV using the same Xfinity app.

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5 months ago

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XfinityEricB

Official Employee

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3K Messages

user_mybmgu Try updating the TV's to the latest version, then uninstall and reinstall the Xfinity Stream app. It may be that one or both of these are not up to date causing the missing NBC and ABC in our stream app.

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5 months ago

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