Xfinity Stream app

The Xfinity Stream app has not worked for over a week. I’ve tried reinstalling the app but it’s still not working.

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XfinityChristy

Official Employee

•

1.7K Messages

13 days ago

user_6dfdjv Hello and thank you for reaching out via our Xfinity Community Forums. I understand how frustrating it is when the Xfinity Stream app isn't working properly. I apologize for the inconvenience you're experiencing. Let's try to get this resolved for you. Could you tell me a little more about the issue?

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user_zezkyt

3 Messages

We’ve been using the app for several months and it was working fine. Recently when I clicked on the app to watch it, it brought up the QR code to sign in again. When I did this it say “This package is not yet available on this device.” I’ve chatted with a couple different agents through Xfinity chat and they weren’t able to resolve the issue and said they would escalate the issue. I haven’t heard back from anyone. We have reset the tv, internet and deleted and reloaded the app. I even tried it on a different tv and got the same message.

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11 days ago

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