dot27's profile

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Sat, Oct 24, 2020 9:00 AM

Xfinity Stream app.

Is there a way to prevent access to my Xfinity Stream App.   A charge of $14.99 showed up on my bill for a movie.  Contacted tec support and was told that no one could do this unless they had access to my account.  No one has access to the account except me.

 

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BruceW

Gold Problem Solver

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22.4K Messages

8 m ago

If an employee doesn't help you here in the Forums, contact one of their Billing reps and ask them to issue a credit. Call them at the phone number on your bill or 1-800-Comcast, use one of the options at https://www.xfinity.com/support/contact-us, or visit a Service Center or Xfinity Store if one is nearby (check locations and hours at https://www.xfinity.com/support/service-center-locations/).

In addition to getting the billing corrected, consider setting up a Purchase Pin on each of your cable boxes/DVRs and in the Stream app and web portal to prevent this from happening in the future. See https://www.xfinity.com/support/articles/parental-controls-non-x1 and/or https://www.xfinity.com/support/articles/x1-parental-controls-turn-puchase-protection-on-off and/or https://www.xfinity.com/support/articles/x1-manage-tv-settings-online.

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