Visitor
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3 Messages
Xfinity app freezes after comerical
While using Xfinity app on Samsung TV when a commercial ends it does not go back to the program. It happens mostly on Fox News. Message states trying to reconnect. My neighbors have the same trouble with Xfinity app. As a group we are looking at dropping Xfinity TV and going with another streaming service. Xfinity does not care maybe they will if enough customers drop them.
user_xu6h55
Visitor
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4 Messages
3 days ago
Same issues !! It gets stuck on a commercial and keeps replaying and can’t get itself out, so I have to exit the channel and reenter ! And then will go to that black screen with the dots loading smh.. for all that we pay yes terrible!!
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XfinityMatthew
Official Employee
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1.1K Messages
21 hours ago
Hello @user_gv91n9 Sorry to hear about the issues with the Stream App freezing after commercials. Have you already uninstalled and reinstalled the app on your Samsung TV? We recommend this and making sure it has the most up-to-date software update first. If you have done this and are still experiencing issues we'd be happy to troubleshoot further.
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