SunnyK1's profile

New Poster

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13 Messages

Sun, Jul 17, 2022 4:36 PM

Scheduled recordings on Roku Ultra

I just had to buy a Roku Ultra since I have an old Samsung TV and I stream Xfinity Beta on the Roku. However, when I go to view my scheduled recordings, I get kicked out and sent back to the Roku Home screen. I can't view my scheduled recordings. 

Visitor

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1 Message

2 m ago

Exact same thing has happened to me - I've reset my roku tv, restarted the whole system, and reinstalled but with no change 

Official Employee

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125 Messages

Hey there @user_6462d9 and thank you for also bringing your concern regarding accessing your recordings on Xfinity Stream via Roku to our attention here at the Xfinity Forums community. 

Out of curiosity are you able to access the scheduled recordings elsewhere- such as by logging in at the Xfinity Stream Portal ?

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
SunnyK1

New Poster

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13 Messages

@user_6462d9​ Seems like it was a problem with the cable box, not the app (and the app worked on other non-Roku platforms fine throughout).  There were 2 items on the Scheduled tab on the cable box that were missing titles. Never seen that before. The Xfinity folks were very thorough and helpful, but were unable to find the cause. We tried everything. So after the call, I just decided to delete the 2 scheduled items with no titles and the Roku worked perfectly after that. It appears it was the missing titles on the cable box Scheduled page that were causing the Roku to not be able to display and kick me out. I put the 2 items back in and so far everything is fine. Hope this helps you as well.

Visitor

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2 Messages

2 m ago

Same thing happened to me approximately three days ago. Although this function works on the app for an iPhone it stopped working on two different Roku devices. 

SunnyK1

New Poster

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13 Messages

@user_a45710​ Seems like it was a problem with the cable box, not the app (and the app worked on other non-Roku platforms fine throughout).  There were 2 items on the Scheduled tab on the cable box that were missing titles. Never seen that before. The Xfinity folks were very thorough and helpful, but were unable to find the cause. We tried everything. So after the call, I just decided to delete the 2 scheduled items with no titles and the Roku worked perfectly after that. It appears it was the missing titles on the cable box Scheduled page that were causing the Roku to not be able to display and kick me out. I put the 2 items back in and so far everything is fine. Hope this helps you as well.

Visitor

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3 Messages

2 m ago

I too had it happen, no fix yet.

SunnyK1

New Poster

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13 Messages

@user_2a8e0c​ Seems like it was a problem with the cable box, not the app (and the app worked on other non-Roku platforms fine throughout).  There were 2 items on the Scheduled tab on the cable box that were missing titles. Never seen that before. The Xfinity folks were very thorough and helpful, but were unable to find the cause. We tried everything. So after the call, I just decided to delete the 2 scheduled items with no titles and the Roku worked perfectly after that. It appears it was the missing titles on the cable box Scheduled page that were causing the Roku to not be able to display and kick me out. I put the 2 items back in and so far everything is fine. Hope this helps you as well.

Official Employee

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1.2K Messages

2 m ago

@SunnyK1 Thank you for reaching out to us here on our Xfinity Forums! I'm truly sorry to hear that you are having difficulty viewing your scheduled recordings. Other than not seeing those is the Stream app having any other issues? Have you already tried uninstalling and reinstalling the app as well as making sure that the Roku device is up-to-date?

Visitor

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2 Messages

@XfinityBillie​ 

same exact problem attempting to access saved schedule on Xfinity stream for Roku. It faults out. I’ve uninstalled and reinstalled the App on Roku and rebooted the X-1 

SunnyK1

New Poster

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13 Messages

2 m ago

No other issues so far but it's early days. I've reinstalled and it's still happening. The device is brand new (I bought it because you're stopping Stream Beta on older Samsung TVs) and it updated when I set it up. I just checked again and I'm up to date. The issue is still happening. And there are others affected, too. 

Official Employee

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1.2K Messages

Thank you for confirming that information for me! I'd like to do some additional troubleshooting on our end. Please send us a direct message to "Xfinity Support" with your full name and address to get started.

 

To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
SunnyK1

New Poster

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13 Messages

I'm very sorry, I never got a notice that this got posted. I'll have to catch up with you tomorrow. 

XfinityAaron

Official Employee

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743 Messages

No worries, we are here all day and all night! Please feel free to reach back out to use, when it is convenient for you! There may be a delay in our response, but we are always here and ready to help! I hope you have a great night, and we will talk to you again tomorrow! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

I am having this same exact problem. It began a few days ago. Roku says its a problem with the Xfinity app they cannot help. How can this be fixed? The suggestions to remove/reinstall Xfinity don"t work on all 3 of my Roku devices. 

SunnyK1

New Poster

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13 Messages

@Rickattic​ Seems like it was a problem with the cable box, not the app (and the app worked on other non-Roku platforms fine throughout).  There were 2 items on the Scheduled tab on the cable box that were missing titles. Never seen that before. The Xfinity folks were very thorough and helpful, but were unable to find the cause. We tried everything. So after the call, I just decided to delete the 2 scheduled items with no titles and the Roku worked perfectly after that. It appears it was the missing titles on the cable box Scheduled page that were causing the Roku to not be able to display and kick me out. I put the 2 items back in and so far everything is fine. Hope this helps you as well.

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