U

Visitor

 • 

1 Message

Thu, Sep 2, 2021 12:07 AM

Closed

Xfinity my account app keeps crashing

Trying to schedule a payment arrangement and the app crashes whenever I got to set the date 

XfinityGabby

Official Employee

 • 

474 Messages

9 m ago

Hello @user_aeb37b. Thank you for reaching out and letting us know about the issues you're having with the app. Have you done any troubleshooting at all? If not, please try the following steps:

 

- Uninstall the app and install once again

- Check the app is up to date

 

Are you experiencing the same issue on any other device?

New Poster

 • 

3 Messages

@XfinityGabby​  Been There Done That... It doesn't work, Your update caused the problem. please fix the glitch with the Xfinity My Account App.

Visitor

 • 

1 Message

You have yo connect to your xfinity wifi only to connect to the apps its unfortunate but seems to be the only way to open them as if right now.

Visitor

 • 

3 Messages

4 m ago

The app updated yesterday ( Samsung 20+5G android  ) , will not open , uninstalled it still noting , suggestions ?

New Poster

 • 

3 Messages

@KSTARVA​ Mine is doing the Exact same thing, Its not right but I found If I connect my phone to wifi on my xfinity network it will stay open. Its rather anoying I wish they would fix the app

Official Employee

 • 

769 Messages

@KSTARVA

Thank you for reaching out to the Digital Care Team. I hate to hear this has been your experience and would love to investigate this for you! Please send us a PM with your first and last name, as well as house numbers to your service address. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

same thing is happening here as well, only with Wi-Fi will it open and stay open

forum icon

New to the Community?

Start Here