Rocker999's profile

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Wed, Nov 6, 2019 6:00 PM

What is up with this app all the sudden?

Ever since this latest update the app doesn't work...cant even get to the log in screen because it times out. I've tried uninstalling/re-installing and it's the same thing. Normally I stay logged in but then the update came and boom. Have to start over....went to pay my bill and can't even do that. Very frustrating...please fix it. Other than that I haven't had any issues with it.

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Official Employee


29 Messages

2 y ago

Hi Rocker999,


Apologies for the issues you're having with the My Account app. I know you've already tried to uninstall and re-install with no luck, but could you try again following the steps below:


Go into settings > apps > Xfinity MyAccount app (may need to tap "Storage" to get to next step)


Clear app cache and data.


Once cleared, uninstall the app.


Reboot your device after you uninstall the app.


Once the device has booted back up reinstall the app.


Try to log in and let us know if you still have the same issue.



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