robert0113's profile

Regular Visitor

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5 Messages

Fri, Jan 14, 2022 10:02 PM

Unexplained data use

My wireless router (ASUS) has a Traffic Analyzer which shows real time and historic data usage by device and by APP.  It's very impressive.  

Seeing my data increase lately prompted me to try to understand this.  

I isolated one device, an HDTV in a living room.  With all my other devices turned off, I turned the TV on with Roku and watched one hour of live local news on HULU.  

The data showed up on my router exactly at 1pm which I switched on the device at a rate of 3.5GB/hr.  I turned off the device at 2pm.  

I checked the router data a few hours later for that device continued to use data at 4GB/hr from 2pm to 5pm, when it the data chart dropped to zero.  

I have repeated this result on two other HDTVs on our network.  

I have contacted HULU, Netflix, Roku, Comast, ASUS, and Akamai.net.  

No one can explain why this is happening.  

If data were free, I wouldn't care, but aside from the cost, I am curious what causes this to occur.  

I was told by Roku that when the power button is pushed to turn off the device, that stops the data feed to that device.  

Any idea from the community? Anybody else experience this?  

Thank you

Accepted Solution

robert0113

Regular Visitor

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5 Messages

6 d ago

Issue is resolved.  If you don't hit the HOME button, then the Power Off button, it will continue to stream for hours.  

Official Employee

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90 Messages

Thank you for the update to let us know that this has been resolved. Please reach out to us if you run into any other issues or have any additional questions or concerns. We have outstanding specialists available 24/7/365 to provide assistance with anything and everything that you may need! Please stay safe and healthy from our family to yours!

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Official Employee

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319 Messages

8 d ago

Good question, @robert0113! I happen to have a team of people who do this every day and you can reach out them by calling 800-Xfinity. You can also reach out to them via this site as well, https://comca.st/3tu8qoR. If you need anything additional, you can reach out to us here in a DM as well, by following these directions:

To send a direct message you may need to:

Click "Sign In"

Click the "direct message" icon

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

robert0113

Regular Visitor

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5 Messages

@XfinityJosephB I have sent the DM just now.  

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