shonar's profile

New Poster

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1 Message

Mon, May 18, 2020 12:00 AM

Unable to access My Account on apps or online

N0T AUTHORIZED

I try to log on to the My Account xfinity app and the Xfi app but I get a message " not authorized.... you signed in successfully but you must be an xfinity customer to enjoy this service".  What do I need to do to fix this? I also tried to access My Account online via Google Chrome but I get the same message. 

Responses

New Poster

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1 Message

1 y ago

Same thing is happening to me also. It just started today.

New Poster

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1 Message

1 y ago

I just noticed this happening to me aswell...

New Poster

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3 Messages

1 y ago

Same happened to me today.

New Poster

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1 Message

1 y ago

Hey I’m experiencing same issue did you get it resolved ?

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