djvisionfl's profile

Visitor

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5 Messages

Mon, Sep 20, 2021 10:08 PM

Returns not working

Whether I use the website, app, or chat support I am unable to initiate a return.

XfinityTony

Official Employee

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301 Messages

2 m ago

@djvisionfl Thank you for taking the time to reach out to us. The Digital Return Center is required for UPS PIckUps. For the drop-off methods, you do not need to do this step. I do recommend making sure your Xfinity ID is listed as a Primary or Manager on the address you are trying to make a return on.

Visitor

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5 Messages

@XfinityTony if someone there would have told me a return shipping label is included in every box you sent out that would have saved everyone time and headache. That's a pretty basic thing that your customer service should have known off the top of their head. 

XfinityJoeB

Official Employee

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6.9K Messages

djvisionfl, We apologize you did not receive that communication. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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