Websterderek's profile

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Thu, Sep 19, 2019 8:00 AM

Re: Why no multiple users with the Xfinity Authenticator App?

I am having a different issue. My xFi app is linked to my fathers modem because I was once a part of his account. Now that I have my own address, the xFi app won’t identify my modem, only the modem at the other address. How do I switch the main address on the xFi app?

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Rustyben

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24K Messages

2 y ago


@Websterderek wrote:
I am having a different issue. My xFi app is linked to my fathers modem because I was once a part of his account. Now that I have my own address, the xFi app won’t identify my modem, only the modem at the other address. How do I switch the main address on the xFi app?

within 3 days a comcast employee will respond here, or call 800-comcast and select billing. ask the agent to fix your login username to only point to your current account/address.

I am not a Comcast Employee.
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