Blacklash55's profile

New Poster

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2 Messages

Thu, Dec 19, 2019 5:00 PM

My account app

The app won't connect or open on any of my devices.

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Responses

ComcastRenae

Official Employee

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29 Messages

1 y ago

Thanks for reaching out. Happy to help investigate this with you. Could you please share a few more details?

Are you able to connect/login when you switch your device to cellular data?

Are you able to login to any other xfinity apps (if you have any) or other apps on your device?

Renae

I am an Official Comcast Employee.
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New Poster

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2 Messages

1 y ago

The Sri app opens. My account app won't open using Wi-Fi data

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