CCinVA's profile

Contributor

 • 

44 Messages

Tue, Feb 11, 2020 3:00 PM

My Account App stopped working

I'm getting an error message that says: 

"You are logged in but we are unable to access your account details. Would you like to try again?"
I have tried again, and again, to no avail. I have uninstalled & reinstalled; logged out; turned phone off and on, etc. etc. I still can't get it to work. 

Any suggestions?

I can get to my account on my MacBook just fine. The app is on an iPhone X.

Responses

CCinVA

Contributor

 • 

44 Messages

1 y ago

Using that link works but right above it says “Open in app” & when I click on it, goes right back to the error message.
CCinVA

Contributor

 • 

44 Messages

1 y ago

It’s just the phone app that won’t work. I have deleted it & just access the “My Account” section on my laptop.

Visitor

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2 Messages

3 m ago

And recording and rep always say use the app.🙄

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