Charlesh1's profile

New Poster


1 Message

Fri, Oct 25, 2019 5:00 AM

My account app not working

My account app isn't working on my device. I have a Samsung Galaxy S8+, the app will let me login but it keeps displaying error (Sorry we were unable to connect to your account, please try again). I have called in and done everything tech support ask me to do but still no change.

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Bronze Problem Solver


2.1K Messages

2 y ago

If you're using the correct username/password and still getting the error, then there probably is a problem between your login profile and your account.  A knowledgeable agent would have to identify and resolve the issue.  Resetting your login profile or re-attaching your profile to your account is possibly what they have to do.  People in the past have had this issue.

New Poster


3 Messages

2 y ago

I'm having the same issue since yesterday. I have a Samsung galaxy 8. I noticed the problem after a software update. It had been working before the update. Reinstalled the app, was able to login but once I closed the app tried opening up again I got the same error message.



2 Messages

1 m ago

Still a problem after doing all of the things recommended here and by Xfinity..

Official Employee


127 Messages

I am sorry to hear of the ongoing issue. Can you please send us a Private Message with your first and last name? To send our team a private message, click the chat icon at the top right of the screen. Choose the handle "Xfinity Support". I would be happy to review your account to see what is going on! 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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