Asia1990's profile

New Poster

 • 

1 Message

Sat, Sep 12, 2020 12:00 PM

I cant login into my account

Please help

Responses

Rustyben

Expert

 • 

24K Messages

8 m ago


@Asia1990 wrote:
Please help

what error message and error message number do you see when signing in on the app? have you tried the web page using a browser?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Official Employee

 • 

839 Messages

5 m ago

@Asia1990 you may not be signed with to the correct Xfinity ID, please go to www.xfinity.com/id to look up your Xfinity ID.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here