1 Message

Thu, Sep 22, 2022 6:15 PM

I cant log in app is crushing

Every time i tried to log in to activate modem, the android app is crushing. I reinstalled the app and restart phone couple times but it doesnt help. What should i do?

Official Employee


217 Messages

3 months ago

@user_c82e84 Hello there and thank you for getting in touch with us here at the Xfinity Community Forums!  I appreciate you letting me know you've already taken steps to restart your device and uninstall and reinstall the Xfinity app, and we want to ensure that you are able to activate your new modem and internet connection as soon as possible.

Could you please send our team a direct message with your full name and full address?


To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

See https://comca.st/3KQF8q9 for an example.

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