usernameSP's profile



1 Message

Sun, Feb 27, 2022 6:30 PM


error, we're sorry we're unable to connect, try again

The Xfinity My Account app is showing me the error in the title. This happens in spite of it accepting the user id and password. After reading the forums, I get the impression it has to do with my account setup. Is it because I had an account years ago that is dormant and now there is a new account linked to the same user id?

Accepted Solution

Official Employee


226 Messages

7 m ago

Hello @usernameSP ! Thanks so much for reaching out and for taking the time to read some of our forums posts on this topic! Yes, it is certainly possible that precious accounts are linked if a similar(or the exact same) Xfinity ID is being used. Did this issue just come up, or have you not been able to get past this error at all since creating your account?  Please allow us to look over with you by sending us a Peer-to-Peer message. 



To send a "Peer to peer" ("Private") message:

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it



1 Message

3 m ago

Fa cing the same issue

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