dr0831's profile

Regular Visitor

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3 Messages

Fri, Dec 13, 2019 9:00 AM

Can't sign on to Xfinity My Account app

I can't sign on to Xfinity My Account app from a brand new iPhone XR.

 

I can get in on any computer just fine.

 

However the app says: You are logged in but we are unable to access our account details.  Would you like to try again?

 

I have tried dozens of times but it won't work. I have even uninstalled app and reinstalled with same results.  Please advise.

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Responses

jav6joev

Bronze Problem Solver

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2.1K Messages

1 y ago

When you uninstall, is there an option to clear cache/data?  If so, did you do that?

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