Jenbrewer's profile

New Poster

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1 Message

Thu, Dec 31, 2020 6:00 PM

Can't sign in to my account app

I have cleared everything and restarted my phone. It has not worked for going in 3 days now. Please help

Responses

Rustyben

Expert

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24K Messages

5 m ago


@Jenbrewer wrote:
I have cleared everything and restarted my phone. It has not worked for going in 3 days now. Please help

try a web browser to xfinity.com  -- sign in and go to account. working?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

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326 Messages

5 m ago

Hello, @Jenbrewer, I'm sorry about the trouble but we can help you get signed in. When you have a chance please send us a private message with your name, and service address so we can work on this issue. I know it's hard to manage your account easily if you can't sign in. Click on my username to send a message! 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

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