DonZ1960's profile

New Poster

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4 Messages

Thu, Jun 23, 2022 1:21 AM

Cannot access my account details on Xfinity My Account app on my Mobile Phone [Android]

I get the following message when I press the Xfinity My Account app on my Mobile Phone:  "You are logged in but we are unable to access your account details. Would you like to try again? Try again | Sign Out".

Xfinity Mobile Service Provider

Motorola moto e6 Mobile Phone with Android 9.0 Operating System

Xfinity My Account App Version 1.58.12.20220518193133

I tried uninstalling/installing the app and logging out/in a few times and got the above message each time.

Please advise/fix?

Thanks!

Accepted Solution

New Poster

 • 

4 Messages

8日前

My Xfinity My Account app on my Mobile Phone is now working without doing anything.

(edited)

Official Employee

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262 Messages

I am glad to hear the mobile app is working now. Thanks for letting us know. If you encounter any other issues, feel free to create a new public post. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
XfinityJorge

Official Employee

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364 Messages

9日前

Hello there @don_z1623 thank you so much for contacting our Xfinity Support Team. We are sorry to hear that you are experiencing issues with our apps and we are here to help you. In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

New Poster

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4 Messages

9日前

XfinityJorge is not accepted in the To: in Direct Messaging.

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