Lisbeth1's profile

New Poster


1 Message

Wed, Nov 6, 2019 5:00 AM


My Xfinity app is not working

This conversation is no longer open for comments or replies and is no longer visible to community members.



Gold Problem Solver


22.3K Messages

2 y ago

"App not working" doesn't give us much to go on. Is it the My Account app, or one of the others? What kind of problem are you having? What device are you using? Any error messages? The more details you can provide, the better.

Official Employee


29 Messages

2 y ago

Hi LisBeth,


Thanks for letting us know and apologies the app is not working as it should! Could you try uninstalling/re-installing the app following the steps below:


Go into settings > apps > Xfinity MyAccount app (may need to tap "Storage" to get to next step)


Clear app cache and data.


Once cleared, uninstall the app.


Reboot your device after you uninstall the app.


Once the device has booted back up reinstall the app.


Try to log in and let us know if it's still not working.



I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here