krmelson's profile

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1 Message

Thu, Oct 15, 2020 1:00 PM

Account app quitting

Every time I click on the my xfinity account app, it starts loading and then just quits and shuts down. I’ve tried uninstalling it and restarting my phone. No other apps are having issues.

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jav6joev

Bronze Problem Solver

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2.1K Messages

7 m ago


@krmelson wrote:
Every time I click on the my xfinity account app, it starts loading and then just quits and shuts down. I’ve tried uninstalling it and restarting my phone. No other apps are having issues.

When you uninstalled the app, did you clear cache/data?  Maybe something is hanging around that the new install has a problem with.  What make/model device do you have the app on?

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