Gamanadamas77's profile

Mon, Dec 23, 2019 6:00 PM

Xfinity mobile $200 debit card

I got a $200 debit card when i switch to Xfinity, and my wife saved it. She then tried to use it but she noticed the card was expired so she called the number to get a replacement but customer service said that it isn’t in the system anymore. Could we get any help with this? Thank you for your time.

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Official Employee


65 Messages

1 y ago

Hi Gamanadamas77, thank you for reaching out to the Xfinity Mobile team through the Forum. I apologize for the delayed response, and I am sorry to hear you are having some trouble with your promotional card. I will be happy to help get the card replaced if possible. I will need to review your account for the detail.


Can you please send me a private message with the following information to proceed, and verify your account; your first and last name, the full-service address for your residential account, the last 4 digits of the stored payment method on file, and the mobile number the promo card was sent for? I look forward to hearing from you.

I am an Official Comcast Employee.
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