JasBal's profile

New Poster

 • 

4 Messages

Mon, Nov 16, 2020 10:00 AM

Returning a Device / Received Broken FedEx Link

I’m returning a device and received a broken FedEx link to return the item.

I’ve been trying to get in touch with tier 2 to have a new link sent to my email so I can finally return the phone. Is there anyway to have this problem fixed? Has this happened to anyone else? If so what did you do to fix the problem?

Responses

Visitor

 • 

1 Message

2 m ago

I've been trying to return equipment via the Device Management Center.  It shows return initiated but has not provided a shipping label in several days.  Is this normal?

Official Employee

 • 

270 Messages

Hello @user_73cc07 and @JasBal . Thank you both for reaching out for help with Xfinity Mobile service here in our forum! Have you already attempted closing out the window and reopening (or closing and reopening the app), trying a different browser, clearing cache and cookies, and rebooting the device completely?

 

If so, since the site seems to be having trouble with your device returns, you'll want to reach out to our exceptional team of Mobile experts. Support information can be found here.

 

You can contact our Xfinity Mobile support center via any of the following methods:
• SMS Text Message: 1 (888) 936-4968
• Phone: 1 (888) 936-4968
• Chat: https://www.xfinity.com/xfinityassistant/?channel=xMobile


Thank you for participating in our community!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New to the Community?

Start Here