katoki's profile

New Poster


1 Message

Thu, Aug 13, 2020 8:00 PM

Return Service Requested - credit letter

Hi, I've purchased a phone and a monthly service online 

and I'm a current xfinity internet user. 


After the purchase, I received the phone with sim card a few days ago.

But today, I've just received a letter from Xfinity Mobile saying the you decided to deny my request

or offer me substantially different products and such based on ___. 


I've checked my page and it allows me to activate the phone and start using. 

So I don't understand why I'm getting this letter at all.


Could someone please clarify and explain why?




New Poster


2 Messages

4 m ago

I know it's been several months ago, but did you ever find out anything further regarding that letter? We received the same letter in the mail. Thanks!

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