Requested Phone Unlock 5 days ago. Phone is still locked, no one helps or seem to care
Xfinity Mobile has got to be THE WORST service ever.
I put in a request to unlock my phone on the morning of February 6th, but my phone is still locked.
This customer service experience has been so bad that I am considering switching all my accounts Cable, phone, Internet, and mobile all together to another provider.
I was initially told it would take 24-48 hours for my phone to be unlocked.
After 48hs I contacted support again and was told I should be receiving the code to unlock soon.
I never received any email either confirming my request to unlock or letting me know it was unlocked.
It has now been 6 days and I have been contacting support every single day and every time is the same old story.
I am sick and tired of this joke. Every single interaction with an Xfinity agent has been a joke. No one knows what they are doing.
I have called the Xfinity mobile specialist number several times and also the direct chat to no avail.
What a disgraceful service.
If I don't get this phone unlocked I will take my business somewhere where I am treated with the respect and regard I deserve.
And I will NEVER recommend Xfinity to anyone, EVER.
1 month ago
I applied almost every day, saying that I would unlock it within 24 hours every day, but I didn't. It's the eighth day.
1 month ago
Hi @dougj36. Please reach out to our Xfinity Mobile specialists at 888-936-4968 or visit a local Xfinity Mobile store to chat with our specialists in person to get this resolved.
4 days ago
Same boat. Requested an unlock over a week ago. Received an email saying my phone is unlocked. Nope, not unlocked. Contacted Mobile "Specialists" all saying they put in a request for an unlock and to expect it to be unlocked in 48 hours. If the previous 3 specialists put in the request why does it need to be done again? Why does it require customers to constantly be contacting support to get their paid off phones unlocked? This clearly is an issue if I read dozens of posts in the forums with customers with the same issue and some saying it's been months that their phones have been locked. I don't remember signing up for Xfinity service to be this troublesome. I am still an Xfinity mobile customer and want to give away my previous phone. Waiting for one of the many specialists I've talked to to actually help me and not give me scripted responses is really giving me pause to continue using Xfinity mobile.