R

Visitor

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6 Messages

Sat, Sep 18, 2021 9:46 PM

iPhone 13 Pro Shipping Times?

I pre-ordered an upgrade for iPhone on Friday. I know it's a bit soon but has anyone seen the 'Shipped' status update yet?

Ordered a gold color w/ 256gb if that matters.

Thanks! 

Visitor

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3 Messages

2 m ago

soooo can I ask how long shipping took just for the iphone 13 pro? not the MAX. cause I just decided to upgrade to the pro before reading about these shipping delays... big mistake lol

Contributor

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52 Messages

@amyyang which 13 Pro model did you order ? It looks like all but 2 colors in the 1TB model are in stock right now so you should get it quickly. The delays are mainly with the Pro Max.

Visitor

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3 Messages

@user_8cc695 you were right I got the phone 5 days after I ordered!

Visitor

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6 Messages

2 m ago

My two blue 13 Pro Max 1TBs just showed up a few hours ago. Took Fedex 2 days to deliver a package that was less than a 4 hour car ride from me. Not sure if I'm going to set them up tonight or not. I don't think I've been so unexcited about a new iPhone ever. I skipped the 12 thinking the 13 would be huge and its a marginal upgrade from the 12. Oh well.... we are coming from 11 Pro Max 512GBs. I'll be selling them unlocked on eBay soon since we got these new phones.

(edited)

Visitor

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14 Messages

2 m ago

I placed an order on 9/17 and have not received anything yet. I ordered the iPhone 13 pro max and I do not have a tracking number yet or anything. Can some offer some advice and guidance on this issue. 

Contributor

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33 Messages

@user_0cb76a Hey there, I’m just a fellow customer like you I’m not an employee or moderator but from what I’ve been able to gather in reading all the other posts and also the speed at which the 13 Pro Max sold out through Xfinity Mobile, Apple, and other carriers is it seems the Pro Max versions more specifically the 512 GB and the 1 TB models have slipped and taken longer due to supply and demand and inventory issues even for those that preordered right at launch. In other cases there doesn’t seem to be any rhyme or reason as to why they have been delayed. All I can say is the wave of folks that ordered on pre order day should all be getting theirs ASAP. Anyone ordering now is looking at mid December especially for the 1 TB or 512 GB versions. 

Visitor

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4 Messages

@user_0cb76a I ordered my pro max 1tb blue on September 17th in the middle of the day. I had no information whatsoever from Xfinity until Friday when they suddenly said it was shipping and will come tomorrow by FedEx. I don’t think there is any rhyme or reason as to when they are shipping them and you can expect radio silence from Xfinity until your phone is shipped. Contacting them through chat, etc. is useless. 

ZenicaPA

Regular Visitor

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14 Messages

2 m ago

Well I finally got my 13 Pro 1TB but the crackpots at xfinity can't get it activated with porting over my T-mobile number and keep offering to activate with a new number. This is great if I don't A) want my existing number and B) don't mind losing the $300 port a number credit. At this point, I'm canceling this and returning it and canceling the as yet non received 13 mini order with xfinity. So good news for someone here waiting for a mini 512gb, your order will move up.

Regular Visitor

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4 Messages

2 m ago

Ordered a pro and a pro max sierra blues on 9/24.  Pro delivered following Wednesday (9/29) and pro max just shipped.

ZenicaPA

Regular Visitor

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14 Messages

2 m ago

Xfinity is priceless. Instead of cancelling my preorder 13 mini 512gb, they wait two days and ship it. A##holes. And they still have not processed the return of the 13 Pro 1TB. 

Does anyone know, can I drop them off at an xfinity store and be done with it?

Contributor

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33 Messages

@ZenicaPA What’s the issue that their having with porting your number? There’s a law called LNP which is local number portability which means as long as you aren’t in suspension or cancellation status with T-Mobile or your T-Mobile account isn’t closed for fraud you have the legal right to port your numbers out to any carrier you choose.

If your providing them with the right account number and the right pin or passcode there’s no reason they cannot port your number. I’m very curious to know the reasons surrounding this. 
As far as your iPhones shipping later I’m sympathetic to your situation but get in line. Most of us had later iPhone deliveries than what we thought and from my checking Apple’s been sold out of them every day since launch so it seems there’s a supply issue not an issue where Xfinity deliberately tried to screw you over. 

All I’m saying is your with Xfinity for a reason-the price is on point. Don’t throw that away over a debacled pre-order you will have buyer’s remorse later when your paying another carrier more for the same thing. 

I wish you the best of luck

ZenicaPA

Regular Visitor

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14 Messages

Xfinity hasn't stated exactly why it isn't ported over. They keep saying it takes time. BS. It shouldn't take more than a few minutes.

I verified with T-Mobile more times than god has followers that the account number and PIN are correct. Other than incompetence or spite, I see no reason

for the failed port. I'm leaning towards the latter as I doubt that many people can be that grossly incompetent. 

We are likely moving in the next 6 months to NC where Xfinity has zero coverage. That means no home internet. That means each number will be assessed a $20 line fee.

We have 5 lines. No way I'm paying $20 per line. So while I'd like to keep the phone, I was expecting to cancel the more costly T-Mobile by now and with the renewal coming due, I see no hope that Xfinity will complete the port and I'd end up going past the 14 days, from shipping date, that I have to return it.  

Every time I call to cancel and return the 13 Pro, they tell me it must first be activated prior to being returned. What ever the hell for I've no idea and this gets them down the path of saying wait a day for the activation, "I promise it will be activated" ---these guys throw promises around like a 6 year old. I suggested just using an xfinity number to activate it, for the express purpose of setting up the return. They wanted to charge me to do this but then couldn't even do that either. Morons.

I'm tempted to drop it on the counter at an xfinity store, video taping myself doing so as proof I made an effort to return it in the 2 week period.

(edited)

Contributor

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33 Messages

Contact Xfinity Mobile Executive Resolutions. Google their info. They will get the ball rolling on your port issue. Don’t waste your time with the outsourced foreign sounding people that answer the phone their totally incompetent. 

Visitor

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4 Messages

1 m ago

Is there anyone at Xfinity that can at least give an estimate on when the phones will ship?  It's one thing having to wait due to back-orders, but to have not even the slightest idea of when is beyond frustrating.  I originally ordered the 13 pro max on 9/17, my order was inexplicably canceled by Xfinity on 9/20, so I re-ordered that day.  I called customer service 2 weeks ago and the told me they had no idea when it would ship, but I have seen people being given estimates on their phones.  

I wanted to use a different credit card than what was tied to my account and, because Xfinity won't allow you to use a different card, had to change my main payment method to that card.  Now, I have to keep that card as my main payment method, for fear of being canceled again, have been waiting a month, and still have no idea whatsoever when my phone will ship.  

This is so frustrating, I feel that keeping customers completely in the dark on top of having to wait is just not good business.

Contributor

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33 Messages

@Ngwatson79 

First off, I’m very sorry you’re going through such an ordeal when you simply just wanted to get a new phone. 

I do not work for Xfinity but I have been chatting with tons of fellow customers like us and I’ve gotten a feel for how situations are playing out. 

As far as Day 1 preorders from the 17th if you ordered anything other than a Pro 256 any color down to a 13 of any size you probably got your device on launch day. 

Now Pro Maxes is where every single carrier including the Apple store abruptly seemed to have started to run short. Pro Max’s or Pro’s in anything bigger than 256 including 512 or 1 TB seems to be delayed and then Sierra Blue and Graphite in Pro Max 128 GB seemed to have been delayed due to Apple having overall inventory constraints. 

Coupling that with delayed orders and you wanting to change your payment method it shouldn’t have caused a problem but it may have. I think with the volume of pre-orders Xfinity Mobile is a smaller carrier running on Verizon’s network they probably don’t have the bandwidth to adjust pre-orders after they are submitted. I’m not defending them as a fellow customer that’s annoying I just think that’s what it is. 90% of the time if I call there I get the Phillipines and they really struggle to understand and communicate it’s very frustrating. 

As of now I happened to go to an Apple store and the Apple genius guy said that resellers from other countries like China have come here and watch the websites like hawks. They go in with AMEX business class credit cards with no limits and buy as many as they can to resell overseas for profit starting right at launch. It’s annoying because that’s why customers like us have to wait. With COVID going on they probably mark the phones up in cost and make a crazy profit. 

So to answer your question please reply with which one you ordered; color model and GB size and what date your order officially went through and based on where I see everything else from what other customers are saying I’ll tell you approximately when you will be likely to get your phone. 

*Also one other question-go to the Xfinity Mobile app, go to Billing, click on your order. Do you still see the ability to cancel your order? Don’t cancel it-I just want to know if you see that option. Thanks. 

(edited)

Visitor

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4 Messages

I ordered the 13 pro max graphite 512GB.  Thank you for your response, that's the most info I've gotten from anyone.  I honestly wasn't even looking to get the 13, I'm still using the 8 plus and went to the Xfinity store on the 16th, I was just going to get a 12, and they were like, "you need to wait till tomorrow and get the 13." I really wish I hadn't done it, but now it's already been a month so I feel like I need to wait now or its all been pointless.  Plus I ordered the case and screen protector which have just been sitting on a shelf the last month, lol.

Forgot to add this, I am still able to cancel the order.

(edited)

Visitor

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4 Messages

@iPhoneGuy86 I ordered the 13 pro max graphite 256gb on 9/27.  I can still see the option to cancel.

Contributor

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33 Messages

@Ngwatson79 First week of November thru Nov 11th is your approximate delivery timeframe estimate based on your model and GB size chosen. 

Keep an eye on your ability to cancel your order. When you see that option disappear you will likely have tracking info within 24-48 hours; when that option is gone it means the order has progressed to the next stage of fulfillment which is at the depot and they are packing your device to prepare it for shipment to you.

Hope this helps!

Contributor

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33 Messages

@user_ff3846

First week of November thru Nov 11th is your approximate delivery timeframe estimate based on your model and GB size chosen. 

Keep an eye on your ability to cancel your order. When you see that option disappear you will likely have tracking info within 24-48 hours; when that option is gone it means the order has progressed to the next stage of fulfillment which is at the depot and they are packing your device to prepare it for shipment to you.

Hope this helps!

(edited)

Visitor

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1 Message

1 m ago

I pre ordered an iPhone 13 Pro Max 128 gb in graphite on pre order day less than an hour after pre orders opened up. My initial estimated delivery date was October 9th, but as of today 10/27, I still have not received any tracking information from xfinity. We called customer service yesterday, and they said it would be delivered today.  They gave us a FedEx tracking number that does not exist in FedEx's system (we tried tracking it) and after bringing that up, customer service said the tracking # was still processing, and soon after the call disconnected. In the app, the phone shows that is has not yet shipped, but the option to cancel has been gone for several weeks and I was charged over a month ago for the phone. I know that the $300 off deal ends 10/31, and I am worried that I will not be eligible for this offer if my phone is delivered after this date. I understand that there are supply chain issues going on, but xfinity has done a poor job being transparent with their customers—this whole experience has been very frustrating.

(edited)

Visitor

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2 Messages

1 m ago

i placed my order 7 days ago, an iPhone 13 Pro Max 1TB Graphite. It doesn’t seem like this specific config is available but other color/storage combos show back order til december  and the original order confirmation email shows this back order detail
Estimated Backorder Availability: 2021-11-12T06:00:00-0600
Availability may change due to global inventory constraints.

can i expect to receive this closer to mid november or way later?

Visitor

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2 Messages

mine has been shipped. perfectly on time

Visitor

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2 Messages

1 m ago

No IPhone 13 so far, order Sept 19, 2021....promised  10/16........no phone.......promised 10/27 or 28.........NOW promised 12/10, I'm not holding my breath.  So disappointed with xfinity.

Z

Visitor

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4 Messages

1 m ago

yesterday at midnight they charged my card and the option to cancel disappeared.  How many more days will I receive my iphone 13 pro max 256gb graphite?

Visitor

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4 Messages

@user_ff3846 When did you order ?

Visitor

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4 Messages

@user_6632a7 Order 9/27 with delivery estimated 11/5.  They have already sent the package information to FedEx, now the estimated arrival date is 3/11 by FedEx

Visitor

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4 Messages

@user_ff3846  Wao, for me delivery estimated  was 11/12  but is still in backorder.

Visitor

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4 Messages

I ordered the iphone 13 pro max graphite on 9/27 and today 11/3 I have received glory from Xfinity the best company.

Visitor

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4 Messages

@all  I ordered the iphone 13 pro max  on 10/10  and my order still on backorder, I have not hear from Xfinity

Visitor

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1 Message

1 m ago

Ordered the iPhone 13 mini on September,29 and was told that I will get it on Friday ( next two days) now it’s November,6 still haven’t got any information about tracking. Called them and they all gave me different answers.  Now they told me that I will get the phone on December 21! This is a joke! I also saw online that they have iPhone 13 mini 512gb in stock for like 2-3 weeks. I will probably get the phone December next year! Never deal with xfinity again! 

Visitor

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3 Messages

1 m ago

I ordered my graphite iPhone 13 pro and received it within 5 days. Seems like the issues are with iPhone 13 minis and max but the pro version is doing fine with shipment times. 

Visitor

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4 Messages

1 m ago

I cancelled my iPhone 13 upgrade in late September. I also ended my contract with Xfinity Mobile at that time. I am now with T-Mobile and the customer service is excellent.  I had had it with Xfinity Mobile's total incompetence and disregard for customer service. Now, my last detail with this bunch of morons is to have them reimburse me the $160 deposit on the phone. No worry. Two weeks ago I was assured that I would receive it in 5 days.  Sound familiar? The problem is not with the service staff.  This company is poorly managed from the top and whoever puts together its operational plans is just not capable of understanding how to communicate or how to structure workflows.

Visitor

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3 Messages

1 m ago

I ordered a 13 Pro Max on Sept 21st and haven't received my phone yet either. I was charged on Sept 29th and paid in full, and I received a "your order is on its way email." The order number in that email isn't the same one as my 13 Pro Max order, and the tracking information seems to have it stuck in a different state from me, it's been there for over a month.

I raised the issue with the Xfinity support chat, they've been absolutely horrendous, they seem to just say whatever it takes to get their "service" completed with no regard to actually resolving the issue. They told me that I could go in-store and that I could have the store give me the phone if they have it in stock, but that's not how phone orders work as your order is linked to a specific IMEI number, you can't just receive any iPhone of the same SKU off the shelf.

I stopped by an Xfinity store anyway to see what my options were, they said my order was "being fulfilled" so it can't be cancelled now, but it hasn't shipped yet. They said I'd either have to wait for the phone to arrive in November or I'd have to have my case escalated and have a refund manually processed.

I'm quite dissatisfied with the lack of communication and accuracy in this matter. Shipment delays would be a little more forgivable if there were good communication on the issue and a clear list of options on how to proceed given to the customer.

(edited)

Visitor

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3 Messages

The updated shipping time for my order has been moved from the 1st week of November to Nov. 20th. We'll see if it's actually accurate this time.

Visitor

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4 Messages

Mine arrived on time !!

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