R

Visitor

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6 Messages

Sat, Sep 18, 2021 9:46 PM

iPhone 13 Pro Shipping Times?

I pre-ordered an upgrade for iPhone on Friday. I know it's a bit soon but has anyone seen the 'Shipped' status update yet?

Ordered a gold color w/ 256gb if that matters.

Thanks! 

New Poster

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3 Messages

12 d ago

I ordered IPhone 13 Pro Max 128gb Sierra Blue. According to the email it was supposed to be shipped out today but that hasn’t happened. The funny thing is I have read other comments that people have not been charged yet. Mine ordered was charged to my bank the same day, I have the confirmation email and I am able to see the device on the app but still have not received the phone. Next time I will get from Apple itself. So dissatisfied and disappointed. 

New Poster

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3 Messages

@avakjak I have an update. Today I received the email telling me that my order was shipped out within FedEx tracking number. It says it will be delivered on Wednesday 10/13. 

Visitor

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6 Messages

12 d ago

I ordered my iPhone13 pro max on Sept 17,

my availability was Oct. 9 , I just received email it has shipped. I’m thinking they weren’t expecting this big of a turn out for these phones. Sorry for anyone whom still has to wait a while. All phone companies can be bears. 

Visitor

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6 Messages

@user_1bed87 what color and storage size?

Visitor

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1 Message

@user_1bed87 I just got my shipping details for the 13th. 

Pro Max 128GB

ordered the 18th

Visitor

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4 Messages

Just received shipping notice for the pro max 128g. Order placed on 17th Sep.

Visitor

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6 Messages

@jvcjbl Sierra blue 128 

Visitor

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6 Messages

Ok, the base models seem to always ship quicker so this doesn't surprise me. I'm glad you got your phone though. 

Contributor

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52 Messages

12 d ago

I just got my shipping for my 13 Pro Max 128GB this evening I ordered on the 17th of September . I had placed a order with AT&T because Comcast was telling me I wouldn’t have my phone for another month . But I guess that’s not true. I canceled the AT&T order and I’ll be sticking with Comcast . Good luck to everyone else with getting your phones ! 

Contributor

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31 Messages

12 d ago

Mere curiosity here and unrelated to shipping but why did so many of you go with the 128 GB option? You do realize that with all of its amazing camera power and abilities to take Pro Res Video and Cinematic video it’s going to default to 1080p on your phones because like 3 videos will take up all your space locally. That stuff can’t be housed only on iCloud. Not sure if everybody knew that or not. Some people are just quick to jump to the cheapest model and say mehhh I don’t need the space I’ll save it to iCloud and you should read the disclaimer about the 128 GB version. 

I feel bad with all the shipping woes and I’m truly not trying to give more bad news I just saw this on YouTube a lot of people complaining on the Pro models the 128 GB isn’t enough space and it reduces your video quality so those fancy features work but you can’t really use them to their potential in 4K and stuff. 

(edited)

Contributor

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52 Messages

@iPhoneGuy86 yes I knew of the limitations of those features with the 128GB model . I probably won’t use them all that much so 128 is enough for me on my 12 Pro I have 128GB and still have 110GB free. Mostly because it was cheaper than the 256GB I ordered the 128 and I also heard the higher GB models would be delayed more but the 128 ended up being delayed for me anyway lol.

Contributor

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31 Messages

Well I’m glad you know what your getting and you’re cool with that. I guess my only counter would be you do realize the trade off you’ve made with not really using the only differentiating features the Pro models have to save $100 on the phone you could’ve saved a few hundred more by getting the regular 13 instead lol? I’m guessing the Max screen size it what really sold you. 

Contributor

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52 Messages

@iPhoneGuy86 the screen size the battery life smaller notch 120hz displays and the macro mode on the camera I don’t really use video very much other than quick videos really . My 12 pro battery life was terrible compared to all my previous phones so I definitely need a upgrade lol . Maybe it’s because I had an 11 pro max before. I had ordered 256GB from AT&T but Comcast ended up shipping my 128GB “pre order” first 

Frequent Visitor

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11 Messages

honestly i get a new phone every year (and have had every phone since the original iPhone) at little to no cost as I resell the old one (even used to be able to make money on 1yr old phones back when you could hack the older phones and unlock them for intl resale before unlocked from apple was a thing) and get carrier promos, I don't really care much for the 13 pro features and wouldn't even bother getting it if it wasn't free. 

(edited)

ZenicaPA

Regular Visitor

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14 Messages

I can't even comment to the stupidity of rzchen's remarks. That level of stupid speaks for itself. ---don't care for the 13 pro features .....wouldn't bother if it was free... pff. 

I shouldn't have cancelled my Apple preorder, I'd have had the phone already. I just ordered both phones directly from Apple and it is a month backlog from them. 

That would seem to suggest it will be at least as long with xfinity. I should probably cancel both xfinity preorders but I'm curious how long they plan to jerk me around.

At this point, it's an exercise in curiosity. 

Visitor

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3 Messages

10 d ago

Finally I see iphone 13 shipping details...expected delivery on 10/13. Apple iPhone 13 Pro Max, Sierra Blue, 256GB ordered on Sep 19th 7:56PM CST. 

Contributor

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52 Messages

10 d ago

Mines still saying shipment information sent to FedEx since Saturday afternoon and the delivery date is pending. It’ll probably ship out later today.

EDIT: Just got picked up by FedEx it’ll be here Wednesday 🙃 

(edited)

Visitor

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5 Messages

@user_8cc695 when did you pre order?

Contributor

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52 Messages

@user_0df489 I ordered mine on September 17th as soon as pre orders went live on xfinity website .

(edited)

New Poster

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2 Messages

10 d ago

iPhone 13 Pro Max 256GB Grafite at 8:46 PM EST on September 19th (I wasn't sure which one I wanted to get, so I delayed...)

Nothing as of yet, but I think it had a longer delivery time at that point.

(edited)

Visitor

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1 Message

9 d ago

I ordered the iPhone 13 Pro Max on 9/20/2021 still haven’t received email about my device and I have not received it nor tracking of the device,I’m disgusted by the customer service😡

Visitor

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5 Messages

@user_b5ed7e I totally agree I have had the worst customer service with xfinity within the last month, everytime I chat with someone they give me a different answer

Visitor

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8 Messages

I know i am getting my 13 pro max November 12th thats what it says on my order confirmation email at the bottom.

Visitor

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14 Messages

I placed an order on 9/17 and have not received anything yet. I ordered the iPhone 13 pro max and I do not have a tracking number yet or anything. Can some offer some advice and guidance on this issue.

Visitor

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5 Messages

9 d ago

Here is an update on my case. Order September 18th, already have spent more than five hours with representatives and even a supervisor yesterday, went to a physical store and after 5 different (and broken) promises still no phone. It has been extremely humiliating to say the least how they have abused my confident in this company. 

This is how companies lose customers and fail. 

Official Employee

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28 Messages

We always want getting a new phone to be an easy experience with us and I'm sorry to hear that has not been the case. We would like to help turn things around - can you please send us a private message with your name, the address associated with the account, and the phone number the order was placed on? 

 

To send a private message:

• Click "Sign In" if necessary

• Click the "Peer to peer chat" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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14 Messages

I placed an order on 9/17 and have not received anything yet. I ordered the iPhone 13 pro max and I do not have a tracking number yet or anything. Can some offer some advice and guidance on this issue.

Visitor

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4 Messages

9 d ago

I ordered mine on the 17th, Xfinity canceled my preorder on the 20th, so I had to order again.  I've heard nothing, tried calling customer service and they told me they had no information on when it would ship, so I couldn't even get an estimated delivery date.  Very frustrating to say the least.

Visitor

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8 Messages

@Ngwatson79 same thing happened to me! I agree very frustrating.

Visitor

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14 Messages

I placed an order on 9/17 and have not received anything yet. I ordered the iPhone 13 pro max and I do not have a tracking number yet or anything. Can some offer some advice and guidance on this issue.

Visitor

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4 Messages

9 d ago

My friend order on Verizon (iPhone 13 Pro Max, Gold, 256gb) 2 weeks ago. arrived yesterday. I do not know why xfinity cannot process our order, or at least provide some update

Visitor

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6 Messages

@dleeXfinity mine is arriving today. It’s in Nashville on its way to me. Yay 

Contributor

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52 Messages

@user_1bed87 mines supposed to be here today but the last update was departed FedEx hub in Fort Worth TX yesterday afternoon. I live in Michigan so don’t see it coming today. Not only did i wait 3 extra weeks for my pre order but now FedEx is late 🤣🤣 I’ve never had any FedEx packages be late.

(edited)

Visitor

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5 Messages

8 d ago

I’ve had enough and am switching carriers. The superstar agents instead of helping me, canceled my original order from September 18th and placed a new one on October 8th with the false promise of a deliver by the 10th possibly the 11th. Today is the 14th and no shipping confirmation yet but a back order notice and an expected shipping day of November, wtf?
I was patience enough and tolerated way too much. Sharing my terrible experience as much as I can. Maybe I could help at least one person from joining this joke of a company. Shame On You Comcast/XfinityMobile, Shame on you

Official Employee

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5 Messages

Hello there. I am sorry that there is a delay with your order, I can understand where you're coming from and I can assure yeah this is not the way things normally work. Were you able to speak with the XFINITY Mobile team to find out why there was a change in the shipping dates?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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5 Messages

@user_fdbdde they did the same bs to em as well and when I chatted with someone else they had no idea that anyone changed my delivery dates due to them cancelling the order an now I’m want to change companies so bad

Contributor

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52 Messages

@user_fdbdde I ordered mine on the 17th and when it shipped on the 9th of October it said my order date was October 9th weird .. but at least it’s on the way it’s out for delivery right now.

Visitor

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6 Messages

8 d ago

Our phones finally shipped. Order 9/17, I ordered two iPhone 13 Pro Max 1TB in Blue. I ordered them within seconds of the preorder going live. In fact I was so close to it dropping I saw that they orders were like ~8 mins late from when they should have been live. Anyway... I got the shipping notifications around 8:30pm CST. They are scheduled for delivery Friday via FedEx. Phones are shipping from their hub that is only a 4 hour drive away. I'm curious if fedex is really going to make that take two days to get here.

(edited)

Visitor

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4 Messages

@jvcjbl For a second you gave me hope! I ordered a little later in the day on September 17th. I also ordered an iPhone 13 Pro Max 1TB in Blue. Since that time I have received nothing other than an order sitting in my billing section of the xfinity mobile app saying “not yet shipped”. Unfortunately that is all it still says today. 

I guess I should be encouraged that they actually have some 1TB iPhone Pro Maxs. Although you may be receiving the only two they have in stock! Congratulations and maybe I will see some movement on my order now.

This is very bad customer service and lack of communication so I understand people’s frustration. 

Contributor

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52 Messages

@kbacon even when mine shipped it never showed as shipped through the xfinity mobile app in my FedEx delivery manager it showed up as a package from Comcast though and then I got the email from them later telling me it shipped. It’s supposed to be here today.

Visitor

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1 Message

UPDATE!!! Right after I posted this frustratingly, I received a FedEx alert that a package is arriving next monday... three hours later I got the official shipping notice from Xfinity (and the cancel button disappeared too!) LOLOLOL I'm just glad it finally came! Good luck everyone!

*****************

@jvcjb Omg congratulations! I ordered the exact same model as yours and I still hasn't had any update yet. The "cancel" button is still valid on my portal... I called today and again the customer service person still kept reading off the newest avalibility date on their website to me (I called twice before and each time they did this). I ORDERED ON THE RELEASE DATE 9/17, I'm not ordering it as of now, so why would you read an estimate that shouldn't apply to my situation?! They just have no idea don't they. I'm so frustrated!!! 

Anyone else ordered iphone 13 pm 1TB in Sierra Blue has gotten any update? Or are you in the same shoe as me. Please let me know. 

(edited)

Official Employee

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271 Messages

@kbacon, thank you for reaching out today! I do have to apologize though; due to account security reasons we cannot help with this issue over social media. For assistance with this matter, please give us a call at 1 (888) 936-4968 or chat online at https://comca.st/3vkSIeI and one of our experts will be happy to look into this for you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Contributor

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52 Messages

7 d ago

My  preordered 13 Pro Max got delivered today after a long wait. Definitely a nice upgrade over my 12 Pro.

Visitor

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6 Messages

@user_8cc695 got mine today as

well! So worth it. Camera is awesome for sure 

Contributor

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52 Messages

@user_1bed87 definitely was worth it! The camera is amazing especially the macro mode. The screen high refresh rate is definitely noticeable over the older series iPhones.

Visitor

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1 Message

@user_8cc695 how long ago did you order

Contributor

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52 Messages

@Mieishea on September 17th I ordered the 128GB sierra blue Pro Max

Visitor

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8 Messages

7 d ago

Update I am getting my 13 pro max 512 GB on Saturday October 16th, 2021. :) So excited! 

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