2 Messages

Tue, May 24, 2022 9:34 PM

International Calling from Canada

I’m trying to find out what, if anything I need to do when traveling to Canada so that I can use my Xfinity mobile phone.  I gotten 3 different answers from Xfinity.

1.  I tried online help and then got somebody to call.  They said I needed to get a Mobile Travel Pass and it would be $10 / month.

2.  At the store he said I didn’t have to do anything, except maybe turn phone off and get it on new network.

3.  I called 1-800-XFINITY and he said I needed to get a Global Travel Pass which costs $5 / day.

I think #3 is correct, but don’t feel confident, since Xfinity support people can’t agree.  Not sure if I’ll have a phone to use in Canada or not.  Any suggestions?

Accepted Solution




1.2K Messages


Accepted Solution



2 Messages


Yes this does answer the question.  I was just amazed that talking to 3 different Xfinity employees, I received 3 different answers!  

Your comment about posting publicly - I thought I did?  Clearly I don’t really understand how this forum works.

Thanks for your answer.

Official Employee


49 Messages

If you do have any further questions regarding your mobile service and any charges that may incur, you may send a DM by following the instructions below: 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

See  https://comca.st/3KQF8q9 for an example.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Accepted Solution


Gold Problem Solver


23.8K Messages


... Your comment about posting publicly - I thought I did? ...

You did. The poorly worded "post publicly" advice in Expert and Employee signature blocks is not directed at you. It appears in all messages they post, and is intended to discourage customers from sending a Private message before they are asked to do so.


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