Email to text messages fail to deliver to Xfinity Mobile cell iphones - -

All my, & my wife’s, SMS or MMS gmail/email texts to our Xfinity Mobile cell iphones receive 2 delayed & then a fail delivery error/bounce-back email message within about 3 days of sending. Both our email to text to other cell carriers & our standard email to email messages are all delivered successfully & without delay. Below is a copy of a "failure to deliver" error message bounced back to my inbox. Thoughts/solutions?

Reporting-MTA: dns; googlemail.com

Received-From-MTA: dns; “my email”@gmail.com

Arrival-Date: Fri, 19 May 2023 07:49:39 -0700 (PDT)

X-Original-Message-ID: <000301d98a61$23ddcea0$6b996be0$@com>

Final-Recipient: rfc822; “my cell #”@vtext.com note: @mypixmessages produces same errors

Action: failed

Status: 4.2.0

Remote-MTA: dns; vrz-sms.mx.a.cloudfilter.net. (35.167.120.54, the server for

the domain vtext.com.)

Diagnostic-Code: smtp; 451 4.2.0 209.85.219.174 server temporarily unavailable AUP#CDRBL

Last-Attempt-Date: Mon, 22 May 2023 10:54:23 -0700 (PDT)

Responses

XfinityJamie

Official Employee

•

302 Messages

15 days ago

@user_93ed45 Hi there, have you been in contact with our Xfinity Mobile department for assistance on this situation?

4

0

U

user_93ed45

Visitor

•

3 Messages

@XfinityJamie No, I originally tried customer service phone #, they had a long wait, then the "Chat" but they couldn't handle my error message verbiage, so it suggested the forum such that I could then forward the error verbiage to a Direct Message channel. Can I use the Direct Message channel now & if so, where do I find it? Obviously I'm a rookie as a poster on this forum. Thanks Vince

Like

Reply

15 days ago

0

XfinityArmand

Official Employee

•

919 Messages

No worries! We greatly appreciate you taking time out of your day to reach out to us and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited on across social platforms. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

15 days ago

0

U

user_93ed45

Visitor

•

3 Messages

Appreciate the response & direction. I'll try the phone route first. Thanks again!

Like

Reply

15 days ago

0

XfinityArmand

Official Employee

•

919 Messages

No worries! Please feel free to reach out anytime. We are always here to help in any way that we can.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

15 days ago

0

Xfinity Mobile

user_93ed45

Email to text messages fail to deliver to Xfinity Mobile cell iphones - -

XfinityJamie

user_93ed45

XfinityArmand

user_93ed45

XfinityArmand

New to the Community?