U

Visitor

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1 Message

Mon, Apr 19, 2021 5:09 PM

Caller ID Showing Wrong Country

I have a number that was ported from Verizon just under a year ago and everything has been great until about a week ago. All calls from the USA are showing up as a call from Aberdeen, UT, Canada on caller ID.

When I check my call history the the city and country are correct.

This is causing a huge issue for our business because this appears to be happening to many of our clients as well.

This is not an issue with the out pulsed number form the PBX or the carrier. This is clearly a Comcast CNAM record issue.

Any fix for this?

Responses

ComcastBillie

Official Employee

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176 Messages

25 d ago

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! I'm truly sorry to hear you are having these issues with your caller ID and would love to look into it further. Please send us a private message with your name and service address to Xfinity Support by clicking the chat icon at the top right of the page.

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rpage935

Regular Visitor

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9 Messages

25 d ago

Same issue.  When the call is incoming,  it says from Canada.  When I check the call in missed call, it shows the correct US based phone number and city/state.

Official Employee

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2.7K Messages

Hello, @rpage935 and @user_435cd5. We would love to take a closer look into why this is happening and see what we can do to get this fixed. Please send us a Live Chat with your first and last name as well as your service address so we can assist. 

 

To send a Live Chat, please click on the chat icon on the top right of this page, next to the bell. Make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Visitor

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1 Message

24 d ago

I'm having the same issue, it began about the same time. 

Official Employee

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139 Messages

@user_435cd5 

Hi there! We would be happy to assist you with this caller ID issue. Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page! Search for Xfinity Support, if needed. Talk to you there! 

 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
rpage935

Regular Visitor

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9 Messages

18 d ago

Googled incoming calls showing as Canada.  There are threads on Apple's forums and T-Mobile's with the same issue.  Some on the Apple site restarted phone and that resolved the issue.

I did a restart and also upgraded to the lates IOS release.  So far the issue has not come back.

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