Bug in XFINITY MOBILE BILLING
XFINITY MOBILE cannot get their billing straight on my account. Their crack system and website continue to insist the following:
First Name = J
Last Name = Middle Name_Last Name
However the name on my credit card = First Initial _Middle Name_Last Name.
Naturally, my credit card company rejects their submitted payment every month for my phone service because they don’t have my correct name. Their website will not allow me to correct the error. I have spoken to numerous supervisors and they can only process pament for that month and not permanently.
Their automatic email system threatens to cancel my service every month, which would not be so bad except I still owe them several hundred dollars for my iPhone. So, every month, I have to call their help desk and get someone whose first language is Hindi or some other Eastern language. It takes about an hour each month to breach the communication barrier for them to enter my payment. Each time, they claim the problem is fixed only to have it raise its ugly head next month. My iPhone will be paid off next November and I will change my provider back to Verizon in hopes they can deal with my name issues. I am frustrated beyond belief! 😩😡🤬