Sun, Mar 17, 2019 12:00 AM
2 y ago
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I have spent two hours in the store and an hour on the phone and still cannot get my apple watches connected. Only one line shows in the Xfinity mobile app - so no second line anyway - the phone service was - sory it just hasn't activated yet and you have to go back to the store for the other watch!!!
Terrible service and no one seems to know the right way to handle!!
Any update to this problem? I stopped in an Xfinity store and the staff was clueless, hadn't heard of the problem and told me if I added my iPhone my Apple watch would automatically be added. I explained it was an LTE model and that fact didn't register. The rep still insisted it would just automatically start working which is clearly not the case and not even possible as the watch has a separate phone number. I see this problem has existed for going on six months and there seems to be no clear statement by Xfinity as to the status of this.