xuxm's profile

Regular Visitor


1 Message

Thu, Mar 26, 2020 11:00 AM

Anything I can do to redeem the $200 discount of buying new iPhone and transferring number

I have ordered an iPhone 11 with xfinity mobile. After recieving it I activiated it and transfered my old AT&T number to xfinity immidiately. Later I double-checked with the agent, they say I have to pay by month to get the $200 promotion, but I bought it out one time.

I can definately return the iPhone, transfer the number back to other carriers, then re-purchase the phone on a month-to-month payment, then again make the transfer to Xfinity. But this is so complicated and troublesome that I don't really want to do.  Is there any other way for me to redeem the $200 discount? 


Thanks in advance for any suggestions.


Official Employee


26 Messages

1 y ago

Hi @xuxm 


I could certainly look into your issue can you please reach out to me via private message. Click on my name ComcastLauraW and from the profile page click on the blue ‘send a message’ button. In your private reply please include the following information so that I may authenticate and access the account;


First and last name, mobile number, complete service address, and the last 4 digits of the pay method on file. Also, if you could provide the IMEI for the device in question that would be greatly appreciated.


Thank you for your time and patience,

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