Mon, Oct 28, 2019 4:00 PM
1 y ago
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Hi caryrae73, this is a good question and I will be happy to answer this for you. When submitting a request such as an unlock, it does require 3 business days. I can relate to the breakdown in hours and how it can be a bit confusing. I hope this helps, if you have not received any updates and it has exceeded the time frame, please feel free to reach out so we can check on the status for you.