charlespisciott's profile

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1 Message

Thu, Sep 21, 2017 5:00 PM

Xfinity Home App

When I want to sign in xfinity Home app i am told I am already sign in with my
COMCAST email. When I try to go ahead I am asked to sign with [the wrong email address] but they don't give me the habilité to change for the email! How to log out from the HOME app and sign in with the right email

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ComcastRachelH

Official Employee

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2.3K Messages

4 y ago

charlespisciott -- 

 

Thanks for reaching out.  I pulled up your account to take a look, but I do not see Xfinity Home service listed on your account.  The Xfinity Home Security app is only for active subscribers of this service.

 

Rachel

I am an Official Comcast Employee.
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