dee51's profile

New Poster

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1 Message

Sat, Sep 10, 2016 10:00 AM

Xfinity Home app crashing immediately after opening iphone 6 ios 9.3.5

downloaded from app store on sign in it attempts to load and then crashes

 

have deleted uninstalled etc- tried on several iphones

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Responses

ComcastRachelH

Official Employee

 • 

2.3K Messages

5 y ago

Hi dee51 -- 

 

To troubleshoot, I need more information from you.  I will contact you via Private Message.  Private Messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.

 

Thanks!

 

Rachel

I am an Official Comcast Employee.
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New Poster

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1 Message

4 y ago

I am having the same problem since I updated the app...crashing instantly after opening. Thanks
ComcastZach

Official Employee

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11.1K Messages

4 y ago

Scoobieboy -- I can help troubleshoot. Are you still using iOS 9.3.5 or did you update that? Does it crash when connected to WiFi, Mobile Data, or both? 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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