Kft0212's profile

New Poster


3 Messages

Tue, Jan 28, 2020 4:00 PM

Xfinity App login loop

I have been dealing with the login loop issue for months when using Xhome and XFi apps on my iPhone. I’ve called support spent way to much time with Comcast and Apple with no solution. The only fix I’ve found is to reset my entire phone to factory settings. HELP



Official Employee


2.3K Messages

1 y ago

Hello @Kft0212, thanks for reaching out to our Forums! I apologize for the delay in responding to you and to hear about this ongoing app login loop you have been experiencing. We definitely want to further look into this and get it corrected. Can you please send me a Private Message including your first and last name as it appears on the account? 


To send me a Private Message, please click my name “ComcastAmira” and click “send a message". 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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