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texasgrown82
1st Topic

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1 Message

Saturday, December 10th, 2022 4:48 AM

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Touchscreen armed but not showing in home app

I recently had xfinity home security installed. When I arm the system with the app on my phone it will arm the system, but the status of the system will not save to my phone. Example, armed the system as away on the app on my phone. I get home and the system is armed as away on the touchscreen, but the app on my phone is showing disabled and will not let me unarm it before entering the house. 

Question

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Updated 

2 months ago

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XfinityAbbie

Official Employee

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1.4K Messages

6 months ago

@texasgrown82 Hello, and thank you for reaching out with your concerns. I want to assist in any way I can. 

 

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.

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user_a8e8be

Visitor

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1 Message

2 months ago

Same thing happened to me this morning. I armed the system via the app last night but the app changed to disarmed without any human intervention this morning, which kinda freaked me out, but when I went to check the touchscreen, it still showed armed, which conflicted with the app. Is this a bug that your app has had since last December because I just set up the whole security system yesterday? What should I do to fix up this issue? Thanks!

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XfinityRichard

Official Employee

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327 Messages

Hi there, @user_a8e8be Thank you so much for reaching your Digital Care team. Thank you for your patience while you waited to connect with me. I'm very sorry for the inconvenience and trouble you are having with your Xfinity Home security. Please be assured you reached the right person to assist you. Can you please DM me your first and last name along with your full-service address so that I can assist you further?

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon 
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it

 

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2 months ago

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