Thursday, December 28th, 2023 8:48 PM

Slow streaming

Very slow to open apps thur cable box.   Works fine on Firestick.    Seems to be other people with the same issues.   Is there a fix. Very frustrating .   Never experienced this issue with Direct Stream.  Can you provide any help.   Already restarted TV, Box, and gateway.

Official Employee


1.1K Messages

4 months ago

Hello @user_c0jlj7, thanks for reaching out for help with your cable box. Our team will be glad to take a look at this in more detail.

To get started, please use the chat icon in the upper right to enter Direct Messaging. Once there, type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list to send us a message with your full name and address.

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