U

Visitor

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3 Messages

Saturday, November 12th, 2022 3:11 AM

Login loop

I have been trying to get into my Xfinity app for several days. It has me in the login loop

from hell. I have tried deleting and reinstalling app, turning iPhone off/on, hard restart iPhone, update iPhone. I am able to login to all other Xfinity sites and apps, but I cannot login to the app to actual manage my modem

and unpause the devices I paused several

days ago. 

XfinityKyla

Official Employee

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340 Messages

3 months ago

Hello! I'm sorry to hear that this is happening and I know how frustrating it can be to deal with. Are you getting an error? Or is it just returning to the login screen? 

Visitor

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3 Messages

@XfinityKyla​ no error. I also can’t login on the admin portal online. I can’t change any of my personal details like phone number to try to reset anything. I have multiple devices that I had paused before the app went down and I have no way to unpause them now. Another rep told me to reset my modem and that would unpause them, but that didn’t work either. 

Official Employee

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692 Messages

Are you currently using a standalone router with the modem or is the modem an all in one? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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3 Messages

I am using just the Xfi modem.

I have found other articles about this issue. What can I do to have my account information reset so that everything will link properly again? This is a software issue, not a user error issue. 

Official Employee

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692 Messages

I will need to look at the details of the account, @user_14675b. Will you please send our team a direct message with your full name and full address?
~~~~
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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3 Messages

3 months ago

experiencing the same issue here where it says I'm logged in already and it keeps returning me back to the log in screen.

Visitor

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1 Message

3 months ago

Having the same problem been over a week now. I’ve reached out to customer service they said they were going to work on it immediately, I’ve done everything I can possibly think of and it’s still the login loop!! it’s so frustrating I need to access my home security cameras when I’m not home

XfinityGabby

Official Employee

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766 Messages

Hello all, we certainly understand the importance of having access to the Xfinity app.

There is a known issue with some customers logging into the Xfinity app and our engineers are working on getting this resolved ASAP. We appreciate your patience and apologize for the inconvenience. 
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

3 months ago

My Xfinity Home app works fine on both my iPad and Galaxy Z Flip4.  It took 9 months to fix auth.xfinity.login on Android versions. It is now oauth.xfinity.com.  no kudos for slow response.

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