Tue, Jan 12, 2016 8:00 AM
5 y ago
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Hi 88rebecca1115 & vitom -
We experienced an issue yesterday that caused some customers to be unable to sign into the Xfinity Home mobile app for a period of time. I pulled up both of your accounts to confirm that you've been able to sign in since the issue has been resolved & I see successful app activity at this time. I apologize for any frustration that this has caused. Please let me know if you are still experiencing issues.
Hi Doodlebug4 -
I pulled up your account & do not see active Xfinity Home security service. This would be the source of the error.