88rebecca1115's profile

New Poster

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2 Messages

Tue, Jan 12, 2016 8:00 AM

Logging into xfinity home

I try to login from my phone and it keeps telling me. "Were having some trouble logging you in". I'm connected to the internet,so I do not see why I'm seeing this message. Help!!

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Responses

New Poster

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5 Messages

5 y ago

Same issue here.these issues happen frequently it seems, lately
ComcastRachelH

Official Employee

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2.3K Messages

5 y ago

Hi 88rebecca1115 & vitom - 

 

We experienced an issue yesterday that caused some customers to be unable to sign into the Xfinity Home mobile app for a period of time.  I pulled up both of your accounts to confirm that you've been able to sign in since the issue has been resolved & I see successful app activity at this time.  I apologize for any frustration that this has caused.  Please let me know if you are still experiencing issues.

 

Thanks!

 

Rachel 

I am an Official Comcast Employee.
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New Poster

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3 Messages

5 y ago

Mine says authorization error. This is not fun

Official Employee

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2.3K Messages

5 y ago

Hi Doodlebug4 - 

 

I pulled up your account & do not see active Xfinity Home security service.  This would be the source of the error.

 

Thanks,

 

Rachel

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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