arieltf's profile

Regular Visitor

 • 

5 Messages

Wed, Oct 25, 2017 12:00 PM

I can't change the Nest Home/Away Status in the app

When I tap on the Status, a popup appears but it quickly disappears before I can select anything. I have to use the Nest app to change the status.

 

The Android app version I'm using is 8.28.6.828006.

 

--Ariel

 

 

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Responses

ComcastRachelH

Official Employee

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2.3K Messages

4 y ago

Hi Ariel --

 

I've pulled up your account & have shared it with the appropriate team.  We are actively looking into this issue & working on a solution.

 

Thanks!

 

Rachel

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Official Employee

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2.3K Messages

4 y ago

Ariel -- 

 

Our engineering team has found the source of the issue & the issue should be corrected in our next app update!

 

- Rachel

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Regular Visitor

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5 Messages

4 y ago

Hi Rachel,

 

Thanks for the update.  I'll be looking forward to the update to the app.

 

--Ariel

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