U

Visitor

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1 Message

Monday, December 5th, 2022 11:36 PM

Home app security not letting me in since May

I've posted twice in reviews my android A51 is not getting into my security to check cameras or check system if away. This needs to be fixed we are finding another security system. My android worked fine until May2022

Official Employee

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271 Messages

2 months ago

Hello there @user_8af0b6 and thank you for bringing this issue regarding Xfinity Home security access on your Android device to our attention here at the Xfinity Community Forums. I can only imagine how frustrating this must be; having a problem going on since May is far too long!

Just to make sure we are covering our bases and can narrow down the potential cause of the problem, may I ask where you are attempting to check your cameras and home system from: the Xfinity Home app, or the Security tab of the Xfinity app? Any additional details you can provide about the problem are much appreciated!

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